We go the extra mile...

I had a Tee-riffic day in technical support today.  We had a customer that had a cutting problem and she had been emailing us rather than calling in.  She stated that she preferred email.  When it was evident that her problem was beyond fixing via email, I suggested that she call into support so we could log into her computer and have a look. When she finally called in, you can imagine our surprise we when found out that she was hearing impaired.  Operator assisted calls, though necessary, are very difficult to work with in a technical support situation.  Just when we were about to give up hope on finding a way to fix it, I got the idea to use an instant messenger to talk to her.  Low and behold she uses Yahoo Messenger and I was able to "talk" to her.  Within an hour I had her Wishblade software fixed and she was up and ready to create.  It felt so great to help her in the unique situation we were faced with.  I LOVE MY JOB!

I have been getting a lot of positive comments in person about my permanent tribute to my mom.  I never would have guessed that something that hurt so bad would feel so great.

Sorry, Dad, I know how you feel about tattoos but I think you and the boys all need a teal ribbon tribute tattoo.  It reminds me every day how wonderful she was.  For those of you that don't know, the teal cancer awareness ribbon represents ovarian cancer of which I lost my mom to in 2001.  I would really like to add a quote on the bottom saying something like "Fight like a Girl" but it would make it look tacky and it really looks good like it is.  I need to go back in once more to get the teal brightened up a little more.  

My other tattoo is the one I have in honor of my two amazing princesses, Miranda and Morgan.  I wanted something unique and that would make people wonder what it stood for.

It's on the back of my neck and no one ever sees it anyway since I have such long hair.  Artistic people such as myself tend to express themselves with art and both these say so much about the person I am.